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Forum Discussion

tscbpl's avatar
tscbpl
Aspirant
Mar 29, 2021

Ordered AC4000 but received AC3200 (twice)

I ordered an X6S AC4000 R8000P router from newegg, but I received an X6 AC3200 R8000.  I returned that for an exchange, and newegg sent another AC3200!  I noticed the barcode sticker on the packaging...
NGTeam's avatar
NGTeam
Aspirant
Mar 31, 2021

Hi Tscbpl,

 

We would like to get more information from you on your shipping error from Newegg, and ask that you send us your contact information along with a copy of your post to netgearteam@netgear.com.  Once we receive your contact info we will reach out to you for additional information, so we can look into this.

 

Regards,

NETGEAR Team

  • tscbpl's avatar
    tscbpl
    Aspirant
    Apr 01, 2021

    Hi NGTeam, I sent an email to netgearteam@netgear.com but haven't received any reply.  Is there more info needed?

    Thanks

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Apr 02, 2021
      tscbpl wrote:

      Hi NGTeam, I sent an email to netgearteam@netgear.com but haven't received any reply.  Is there more info needed?

       

      Have you tried a private message to ChristineT as suggested?

    • ChristineT's avatar
      ChristineT
      NETGEAR Employee Retired
      Apr 02, 2021

      Hello tscbpl,

       

      I received your PM along with the image of the packaging! Thank you for that! I've replied back to you and hope we can get this corrected for you asap! 

       

      michaelkenward and schumaku  - Thanks for your help here!! :heart:

       

      Happy Friday! 

       

      ChristineT

      • tscbpl's avatar
        tscbpl
        Aspirant
        Apr 02, 2021

        ChristineT  thanks a lot for the quick response and for trying to get this resolved!  I'll look out for any messages from the support team.