Packet loss between my PC and modem

Do you see same loss with a ethernet connected PC to the back of the modem with ALL other devices disconnected and WiFi turned OFF on the modem to test? 

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/

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sh1ro wrote:

So I'm trying to figure out why I'm experiencing some pretty heavy packet loss within the past few days that seems to be affecting only my desktop PC. I have a Netgear Nighthawk AC3200 Wi-Fi Router with DOCSIS 3.1 Cable Modem, that is roughly 10 feet away from my desktop PC. My PC has an ASUS ROG Strix Z490-E motherboard with an Intel Wi-Fi 6 AX201 adapter. Speedtest results average around 650Mbps down/25Mbps up. I'm not really sure what to do here. I have done a factory reset on my modem-router, updated my wifi driver, reset network settings on my PC.. can't think of anything else.

 

Here is a trace to a videogame server (Valve Matchmaking Server (Virginia srcds1155-iad2 #4) 162.254.192.147);

 

 

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