Password reset issue (admin)

Hi. the app all of the sudden started to make me enter an admin password. I have never had it set up and when this happend a couple of months ago, it kept asking me to enter the password but then stopped and i was able to view connected devices as if nothing happened. However, now it's been three days and I cannot get into the app and I do not recall ever setting up an admin password. When I tried to follow the instructions to reset the password, I got to security questions and I never set those up. I do not understand what is happening and how to get to my connected devices/the app without hard reset of all passwords on all our devices by hard reset. Has anyone had this issue before? I am quite disappointed in this product/app. I got it to monitor how much time my kids spend connected to wifi but I cannot if I cannot manage/access the app. thank you