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Forum Discussion
Paying for product support
How is it that a device purchased less than a year ago requires a paid support plan. Today I updated software for my Nighthawk router. I used the link within the routers program to do so. Now nothing...
Free support is only for the first 90 days. they do offer hardware warranty for 1 year (2 years in some regions) on new devices but actual support for networking isn't cheap. And so its only free to get your system up and running. After that, its paid.
But the community forum is free public support. But we'd need more details.
Like What router do you have?
what firmware is on it or did you try to load?
What modem/gateway are you connecting to?
What are all the led's on it doing?
How did you attempt to update? via the app? over wireless? wired? (I'd highly recommend any firmware updates be done over hardwired connections)
What are all the led's on it doing?