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Forum Discussion
Paying for product support
How is it that a device purchased less than a year ago requires a paid support plan. Today I updated software for my Nighthawk router. I used the link within the routers program to do so. Now nothing...
Giggabyte wrote:
I called for assistance and the best they can do is charge me for what their update has done.
Beware calling any number that you find with a web search. It will not be Netgear that picks up the phone. There is no phone support for Netgear.
There are too many scam sites out there that try to look like Netgear but in reality are dodgy operations that can damage your network and your bank balance.
After 90 days, Netgear does not provide paid support. It farms that out to GearHead.
Or, as plemans says, you can try to sort it out here. That costs you nothing.
Giggabyte wrote:
This is far beyond acceptable business pratice.
It certainly upsets some people, but many brands have similar conditions and Netgear's system is clear if you check the procedure before you buy the hardware. People who want support in perpetuity should check before they buy and choose a brand that offers that service.