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Solved
Plex broken on R9000
Firmware Version V1.0.5.2 Plex Server Version#: 1.18.0.1913-e5cc93306 Jul 16, 2019 I have a Netgear R9000 with the built in support for Plex. I kept getting an unable to connect error...
Final update: I fixed it. As I suspected, not being able to use routerlogin.net was the problem as the "open Plex" button redirects to a routerlogin.net url and not a 198.168.1.1 url...at least for the initial setup page.
The way I fixed not being able to connect to routerlogin.net is by going to the network and sharing center on the computer I was trying to access the router from. I went to adapter settings and changed the settings for the adapter I was connecting to the internet through, in my case ethernet. Went to properties and down to the IPV4 settings. Changed the setting for DNS servers from automatic to 1.1.1.1, secondary 8.8.8.8 and voila, routerlogin.net suddenly works now. When I accessed my router from that address and clicked "open Plex" I did not get the error message since I connected through routerlogin.net instead of the 198.168.1.1 IP. Opening Plex in this way then let me setup the server and all is well.
I'm not sure why my fix worked as the DNS servers forced by my router are the same ones I set manually on my computer, but whatever. Just glad it works. If anyone else is having this issue you may be able to bypass the issue without using my fix by using the following url which should open Plex using a numbered IP instead of the routerlogin.net. I would have done this myself but I was unable to get the address prior to doing my fix.
I have a Netgear CM700. Double NAT is not the problem. The WAN port shows my public IP address.
I would still investigate everything else on your network. If it was just plex on the router not running I'd be pointing at your router. But if it isn't working on your PC as well, something is behaving strangely. I've ran plex on a router (not anymore), plex on a nas, and plex on a PC.
If you try going to https://192.168.1.1:32400/web/index.html what do you get? (assuming you still have your router on the 192.168.1.1 setup)
I'm not so sure it's an issue with my network. It used to workjust fine for me and nothing in my network has changed since that time, so I don't see how it could be that.
When I tried that address I got this:
This site can’t be reached
192.168.1.1 unexpectedly closed the connection.
Try:
- Checking the connection
- Checking the proxy and the firewall
- Running Windows Network Diagnostics
ERR_CONNECTION_CLOSEDhave you tried factory resetting the router and reinstalling? Potentially you can re-install the firmware as well. Occassionally the firmware gets corrupted and a factory reset only erases settings, not overrides the firmware.
I'm doubting its that if you can't get plex working on your pc either.
I figured out what the problem is. The server isn't showing up in my Plex account because you have to open Plex on the device the server is running on and log in to your Plex account before you can access it from other Plex apps. I did it wrong on my PC before which is why it didn't work there. I tried it again and it works on my PC. The issue with it on the router is I am unable to open Plex on the router to register the server to my account. That's due to the problem with the "open Plex" button in the router GUI not actually opening Plex and giving me the error page instead. Unfortunately the instructions it gives to fix the issue in the router GUI doesn't actually do anything. I tried factory resetting the router and it still does it. Guess I'm just not going to be able to use Plex on my router. Pisses me off. Typical Netgear trash. Won't make the mistake of buying another one.
