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Forum Discussion
Plex firmware that resides on the router is way out of date
If the Tech Support person indicated a Level 3 person would be calling me to help with my issue, what should be the maximum length of time in which this should happen? I have been waiting three week...
That's a bit to excessing IMO.
What product is this in regards too?
It's in regards to having NetGear publish a firmware update for the X10 AD7200 (R9000). Long story short, I use this router as my server for Plex. The Plex firmware that resides on the router is way out of date and it's my understanding the Plex firmware updates can only occur when the router firmware is updated. I think I convenced NetGear of the need to update, it just now needs to happen, otherwise accessing Plex though the client doesn't activiate the live TV and recording features in Plex.
Hello ReallyStoked ,
FURRYe38 - raised your inquiry to our team. I'll see what I can do to raise this inquiry internally and get some type of update for you early next week. Please feel free to @mention me if you receive an update in the meantime.
Best,
Christine
Wonder how long netgear will continue to update this router since plex updates so frequently. I get regular updates on my plex installation but I'm running it on a server so its a little easier.
Might be worth checking out moving your plex setup to a NUC or repurposed old computer. Even an older computer can transcode better than the r9000.
I appreciate the advice, but I would like to hang with this router method a bit longer. It has served me well, only had transcode issues a couple of years ago, but now very smooth sailing. Plus it would be another piece of equipment that would have to be on all the time. Seems like it shouldn't be a hard task for NetGear to update the Plex Firmware. Fingers Crossed.
Will greatly apprecate anything you might be able to do. I have been struggling with this issue since August and been trying to get NetGear to fix it since September. I think this last Support Case ticket has everything they need to know about what's going on and hopefully get it resolved.
Christine,
I reached out to Tech Support again, this time with an answer. They told me no more Plex Firmware updates will be provided. This sort of blows my mind, as it makes the router non functional for the intended use for which I purchased it, as a Plex Media Server. It's a broken committment that the router would support Plex, no where did it say it would only be for a five year period. Apparently the customer isn't "buying" a router, but "renting" and at the end of the rental period you just through it away. They just don't care.
Thanks,
Wayne
You might check Voxels FW to see if he updates his FW for plex...
Nothing lasts forever. NG isn't the only one to drop support of a special feature after a period of time. 5-6 years is about the going rate.
