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Forum Discussion

gonse's avatar
gonse
Star
Oct 23, 2019
Solved

Plex Media Server not working after updating to V1.0.5.2

After updating to firmware V1.0.5.2, the router is not able to download the latest plex version 1.18.0.1913-e5cc93306 (strangely enough, it says that the release date for that version is Jul 16, 2019...
  • DarrenM's avatar
    DarrenM
    Oct 25, 2019

    This issue should be resolved now please try to remove the Plex update and reinstall it.

     

    DarrenM

myersw's avatar
myersw
Master
Oct 25, 2019
schumaku wrote:
DarrenM wrote:

I have escalated this issue to the engineers.This

Please challenge the management and let us know why the QA processes again let this out prematurely.

This assumes they have a QA process in place. From what I have observed with the firmware issues on various Netgear routers Netgear has just bypassed QA. QA just gets in the way, like the features dropped from certain routers so that the money grab Armor could be installed. A feature that is free from the competition without removing features.

 

 

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Oct 25, 2019

This issue should be resolved now please try to remove the Plex update and reinstall it.

 

DarrenM

  • lxtwin's avatar
    lxtwin
    Aspirant
    Oct 25, 2019

    Yes mate, it now updates.

     

    Plex Version Update

     

    []  Enable Automatic Plex New Version Update

        Current Plex version: 1.18.0.1913-e5cc93306  Jul 16, 2019

        Your Plex Media Server version is up to date.

     

    Cheers

     

  • myersw's avatar
    myersw
    Master
    Oct 25, 2019
    DarrenM wrote:

    This issue should be resolved now please try to remove the Plex update and reinstall it.

     

    DarrenM

    Wow I am impressed. Took to engineering and got a fix that quick. Are you sure we are still talking about Netgear? 

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Oct 25, 2019
    DarrenM wrote:

    This issue should be resolved now please try to remove the Plex update and reinstall it.

    There is no way to remove a Plex update, and reinstall manually on the R9000 (and the XR700). All you can do is untick the automatic update, and trigger the update manually again. Or wait and see (that's Netgear's support strategy).