PLZ HELP! What did Netgear Support do? Network Physical Address

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helpplease2021 wrote:

I've had non stop connection issues with Xfinity when I use Netgear Orbi routers/satellites and Netgear Nighthawk CM2000 modem. When I use Xfinity modem it works like magic.

 

Anyways, today Netgear Orbi support ....

How did you get in contact with what you define as Netgear Orbi support?  Phone number, ticket number, ...? At least a support ticket number would be listed on your MyNetgear account on https://my.netgear.com -> My Support if that was any legit support.

Note: Anything you you search for "Netgear support" or "Orbi support" find on the Internet is Scam.

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helpplease2021 wrote:

...had me get the Physical Address off of the Netgear Nighthawk modem and put it as Router Mac Address on the Orbi at 192.168.1.1 instead of Use Default Address.

 

1) What exactly did this do? The modem is not a router so changing the Orbi RBR850 settings to say use my Network Physical Address from the modem as it's Router Mac Address doesn't make sense to me (not that I know much).

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This does not make any sense. Duplicating a MAC address from an old router (because certain ISP allow just one specific MAC address, even if the modem or whatever CPE is rebooted, and ISP NOC intervention would be required) to a new router WAN/Internet interface would make sense. Duplicating the Modem MAC ot the router would create havoc - because the MAC address on both ends of a physical connection must be different.

Ref. #2 .... beyond of my non-physics capabilities. Very unlikley....