NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
PLZ HELP! What did Netgear Support do? Network Physical Address
I've had non stop connection issues with Xfinity when I use Netgear Orbi routers/satellites and Netgear Nighthawk CM2000 modem. When I use Xfinity modem it works like magic. Anyways, today Netgea...
Who did you talk to?
If you called a number that you found with a web search, that almost certainly had nothing to do with Netgear.
Netgear itself does not provide paid for support. It farms that out to GearHead Technical Support.
Web searches can deliver results that scream "Netgear support" at the top but that turn out to be anything but. Using them can be dangerous, for your network and your bank balance.
New buyers can initiate a support call through MyNetgear.
If you login to mynetgear, can you see your device there?
If so, that is where to ask for support.
If you aren't eligible for free support, this place costs nothing.