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Forum Discussion
Poor Support
I've worked with six plus techs, for over 7 months, on multiple issues with my R7000P Nighthawk, with no progress what ever. I've written two letter to the CEO's office with no responses. How do I ...
1) VPN won't work
2) 5G quits id MIMO is on
3) adding a new device to the network takes a restart to be noticed, or one has to wail hours or even days to be noticed.
4) The Circle add comes up at even logon and can't be disabled.
I've tried one R6900P and and two R7000Ps, all had the same issues.
Netgear has been working on these issues since March and has resolved none of them.
I've written three letters to the CEO and received zero responses.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What channels are you using? Auto?
Any Wifi Neighbors near by? If so, how many?
How is advanced Wifi Settings configured on the router?
I have all Belden Cat 6 wiring; I'm an ex-network guy, but retired for over 15 years and have been using Netgear, exclusively, for almost 30 years. I have cover 25 connected devices, most wired, and use subnet 0.X not the default 192.168.1.X. Netgear's higher tier, has been working on the issues for months. I live in the mountains; I use inSSIDer; to verify that Ihave no close or interfering neighbors. I have FW V1.3.3.148_10.1.82 Using channels 1 & 157 with WPA2 security (PDF Attached), and access control via MAC address. I use a Windstream T3260 Router, in bridge mode, with 12G bonded DSL service. .Thanks for you interest and support.
Can you capture the Advanced Setup/Wireless settings page as well and post?
Does same thing happen if Smart Connect is enabled with MIMO?
Does 5Ghz drop if you try using channel 40?
Try updating FW to see if anything changes? https://community.netgear.com/t5/Nighthawk-WiFi-Routers/New-R7000P-Firmware-Version-1-3-3-152-Released/td-p/2249323/jump-to/first-unread-message
What CAT# lan cable are you using between the router and modem?
Does the router feel warm or extra hot?
I keep a laptop cooler under my routers at all times.
I'm giving up. I've used NetGear for almost 30 years, but now their products and support stinks. They've worked on these issues for over 9 months now. Engineering hasn't even figured them out. I've written five letters to the CEO; one sent certified, and, the last registered mail; still no replies.
I've got 3 Netgear routers, 4 smart switches, a NAS, several hubs, extenders, & various other devices. I WILL NEVER BUY ANOTHER NETGEAR PRDUCT!