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Forum Discussion
Poor Support
I've worked with six plus techs, for over 7 months, on multiple issues with my R7000P Nighthawk, with no progress what ever. I've written two letter to the CEO's office with no responses. How do I ...
Now What????
Engineering did a remote, as I watched. They had the same issues as I did (on the VPN issue, they haven't worked on the others). They said that they would summarize and report back. That was a week ago. Today I sent and email and ask for an update. I received a "do not reply" email, stating that the case is closed. After working on the issue since May, with no closure or resolutions, and putting the other issues on hold to "work on one at a time". Now what? I'm stuck with a router that I purchased in February, worked with NetGear on for all this time, and still have a router with none of the issues resolve, and now out of support time. On top of all that, no one from the main office will answer any of my five letters, one even sent by registered mail.