port blocked

I have followed all the instructions on Chaimberlains website for the hub and for my router and was walked through them again by their tech support person. I have tried to reconnect at least 50 times. Factory reseting the hub at least 10 times uninstaling and reinstalling the app. My 2.4 network is woring fine all other devices connect with no problem. I connected to the modem directly just to see if the router was where the issue was with port 8883. I understand that the port is not the issue if I can not connect the hub to the router but their tech support says that is the problem and I cannot get them to go any further since they are blaming the port and not willing to look further at the hub. I would love to forget about the port but they will not. According to them it is either the port or I do not know my password.

Ports Required for myQ Products to Communicate with the myQ Server

• Verify inbound and outbound TCP port 8883 is open
• Verify the port is not being blocked by your router or a firewall product

https://support.chamberlaingroup.com/s/article/Recommended-router-settings-for-the-MyQ-Wi-Fi-products-1484145723404?r=219&ui-knowledge-components-aura-actions.KnowledgeArticleVersionCreateDraftFromOnlineAction.createDraftFromOnlineArticle=1

Went through all the router settings at the page above as well

The hub does not appear as an attached device and I do not expect to forward the port, I put that in so someone did not tell me to forward the port.