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Forum Discussion
Solved
Ports 465 and 587 closed
I have a Nighthawk R7000 Router that has been functioning great. All firmware has been updated and is current. But recently added a Lorex security camera system that has the capability to send out ema...
I guess I would try again to configure a custom email server configuration. If you are using Gmail, for example, below are the SMTP settings. I would try port 587 first and 465 second. I would set encryption to required. If you are set up with two-factor authentication on your Gmail account, you will have to go to Google Account -> Security -> App Passwords and create an Application Specific Password that you will then enter in the password box of the Lorex SMTP configuration. The Receiver# address is the email account to which you want the alert delivered.
Outgoing Mail (SMTP) Server smtp.gmail.com
Requires SSL: Yes
Requires TLS: Yes (if available)
Requires Authentication: Yes
Port for SSL: 465
Port for TLS/STARTTLS: 587
I think you are getting bad advice from Lorex tech support. When sending (SMTP) encrypted email, the outgoing tcp port will be 587 (preferred) or 465. The router will not block these outgoing tcp connections. Those ports will be blocked by default for incoming connections, however. You would only open these ports if you were running an email server on your home network, which is not what you need for the cameras.
My guess is that this has nothing to do with your router, but that you have configured the outgoing email incorrectly in the Lorex app. Did you try the Lorex "default" email setting or did you try a custom setting?
I have tried both with no success.
Which Lorex system do you have?
- Model LNK7108 8-Channel 4K UHD NVR with 2TB HDD & 8 5MP Night Vision Cameras
I guess I would try again to configure a custom email server configuration. If you are using Gmail, for example, below are the SMTP settings. I would try port 587 first and 465 second. I would set encryption to required. If you are set up with two-factor authentication on your Gmail account, you will have to go to Google Account -> Security -> App Passwords and create an Application Specific Password that you will then enter in the password box of the Lorex SMTP configuration. The Receiver# address is the email account to which you want the alert delivered.
Outgoing Mail (SMTP) Server smtp.gmail.com
Requires SSL: Yes
Requires TLS: Yes (if available)
Requires Authentication: Yes
Port for SSL: 465
Port for TLS/STARTTLS: 587