NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Printer and Ring devices lost connection from the router
Hi, My problem is that I lost my printer and my ring devices from my WIFI . Up until 2 weeks ago they were working fine then they stopped. All my other wireless devices work fine.
Thank you D...
Just an update on my problems. After tech support finally contacted me, we spent an hour and a half on the phone trying to resolve my issue. It came down to me returning my router for a new replacemnet. Now everything is working great again. The service for return was flawless. Thanks again for your feed back.
Draken
Basic question. I have an Epson printer, different model, but assume similar setup. On the panel on the printer it should show if the printer is connected to the wireless. On mine it is at the top of the screen with green bars indicating signal strength after the setup. I assume you have gone through the wireless setup giving the SSID and pass phrase on the printer. If so then the printer should be connected. Windows and drivers have nothing to do with the printer connecting to the wireless router, that comes into play when actually printing.
So is the printer connected to the wireless network? Looking through this thread with folks saying run the setup utility to install drivers,etc would not address the basic is it connected to the wireless network.
Just an a side, I have windows 10 with latest service pack version 1803 and have no Epson printer issues.
No the WIFI light is not on. The wifi status page says WI-Fi disconnected . The print out page says Epson connect disable, signal poor , but the router is in the same room. Using a wifi strength meter says 83 %.
Draken
Draken wrote:
No the WIFI light is not on. The wifi status page says WI-Fi disconnected . The print out page says Epson connect disable, signal poor , but the router is in the same room. Using a wifi strength meter says 83 %.
Draken
Good info. So when you go through the wireless setup it never connects. Not sure why at this point, and neither are you at this point. ;)
Know it is a pain, but you said it was working until you updated. Have you tried going back to the firmware version that was working? Do not see why the new firmware would not work, but being Netgear anything is possible with their crappy firmware.
Soapbox on
Netgear really needs to step up their game with the engineering staff that are working on the code and bugs. So far IMHO they are a BIG failure. Sold r8000p due to never getting that firmware right and no 3rd party to move to. Have r7800 that runs flawlessly. BUT not running the crap firmware that Netgear provides. Would think long and hard before I would purchase a Netgear product and this is after my feelings they were may go to vendor of choice, not anymore.
Soapbox off
I don't know where to find the firmware before the last update. I have version R8000P-V1.1.4.6_1.1.85 . The version I have installed now is 1.4.1.24_1.2.20. Anybody knows where to find a newer version than one?
Draken
It would appear that what you have is the latest. If you want the older version and do not have a copy of it see below.
When you go to the download center and select your router it will give you the latest to download. However, there is a little pointer in purple that if you select it will give the older versions. I personally allways copy the firmware to my PC and not deleting it, thereby always having all the versions I have installed.
There is a support for the R8000P – older firmware, manuals and other stuff – somewhere at the end of this link:
>>>> R8000P | Product | Support | NETGEAR <<<<
The release notes for each firmware version tell you how to install it.
Out of interest, why are you using wifi for the printer? I find setting that up to be a pig and use USB where possible.
michaelkenward wrote:
Out of interest, why are you using wifi for the printer? I find setting that up to be a pig and use USB where possible.
Just fyi, I have an Epson XP-610. I can print to it from iPhone, other wireless attached devices as long as the Epson printer support has been installed on the device. Works without issue for me. Setup was as simple as going through the front panel to connect to the wifi and install drivers on PC that is USB connected and installing the Epson wireless printer support on things like the iPhone. No pig involved. ;)
The main PC is USB attached to the printer, but all others print wirelessly.
Hi, I have 2 computers and need to print from them. I know I can connect the printer to the router but room for the printer is tight. If it comes to that so be it. The printer wasn't that hard to set up when I bought 2 years ago so I don't know what changed. The printer was on my new router until the last update along with my Ring doorbell. Last resort ,will try an old firmware and see what happens.
Thank again, for the suggestions.
Draken wrote:
Hi, I have 2 computers and need to print from them. I know I can connect the printer to the router but room for the printer is tight. If it comes to that so be it. The printer wasn't that hard to set up when I bought 2 years ago so I don't know what changed. The printer was on my new router until the last update along with my Ring doorbell. Last resort ,will try an old firmware and see what happens.
Thank again, for the suggestions.
With the crap firmware that Netgear is putting out I think I would drop back to what was working and see what happens. Probably no worse then now. As I said before, I sold my r8000p as I saw no progress by Netgear in fixing issues DD-WRT did not seem interested in doing a build even though Brainslayer, owner of DD-WRT, has a r8000p in house. Guessing he looked at the code and moved on.
Hi , Just an update to my problems. Downgraded the firmware and the printer got connected. Then the router kept losing connection and couldn't get on the internet even thu the Internet light was lit. Replaced the router with my old one and everything working.
Dracken
Draken wrote:
Hi , Just an update to my problems. Downgraded the firmware and the printer got connected. Then the router kept losing connection and couldn't get on the internet even thu the Internet light was lit. Replaced the router with my old one and everything working.
Dracken
And now you have experienced the wonderful world of having a r8000p and crappy firmware. I would suggest returning it if you can. I sold my r8000p. Not sure Netgear will ever get the firmware right on this router.
Just an update , I was offered , NETGEAR Level 2 support team . It has been almost 2 weeks and I have received no response from them and I can see why support gets bad reviews. I see that you can pay for support but why should I pay for a service that was working before the router was updated.
Draken
Hello Draken
I have sent you a Pm.
DarrenM
