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Forum Discussion
Solved
Problem with R7000 freezing - possibly due to assigning IP addresses/DHCP
I'm running the latest firmware V1.0.9.60_10.2.60
The wireless connections keep freezing and the router recovers within about five minutes. When I look in the log after this has happened I see ...
you can also install FreshTomato as it works great on the R7000. You also have DD/OpenWrt as options in case the horrible stock firmware is making you bald :)
Not much help really. All it shows is that an IP Address was assigned to a specific MAC address. Cause, UNKNOWN.
Is this on one SSID only? One device only? That would be important to know as well as the device? Any updates on the Router or device recently as well? Device spec's would also be nice. This could be either a device problem OR the router dropping the connection and the device repeatedly every short period of time for an IP Address... hard to tell. If no other device is on that SSID it will be hard to determine, but if others are and they don't drop it sort of points to the device.
By the way, my NG A6200 USB adapter does that quite often and I never see a slowdown or signal drop:
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[DHCP IP: (192.168.1.45)] to MAC address 24:05:0F:F6:D3:44, Monday, Dec 24,2018 18:58:16 [DHCP IP: (192.168.1.45)] to MAC address 24:05:0F:F6:D3:44, Monday, Dec 24,2018 18:56:42 [DHCP IP: (192.168.1.45)] to MAC address 24:05:0F:F6:D3:44, Monday, Dec 24,2018 18:56:04 [DHCP IP: (192.168.1.45)] to MAC address 24:05:0F:F6:D3:44, Monday, Dec 24,2018 18:55:00 [DHCP IP: (192.168.1.45)] to MAC address 24:05:0F:F6:D3:44, Monday, Dec 24,2018 18:54:48
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And I KNOW it is the device and not my PC. Netgear confirmed this happens with the A6200 and that happened when on my wife's PC. I just switched USB 5Ghz devices with her USB 5Ghz device and as you can see, I get the same log info.
Only difference is you 'freeze', I do not. Bottom line, unless there is more data to be found, either in the log or on the device, it could be normal. Yes, I have periods when it doesn't do that too, but when it does, it seems to come in multiple log entries.
I've taken the bull by the horns and done a factory reset and set up from scratch again so we'll see if this helps.
DHCP requests were for lots of devices (I have 30 on my network) but about half were for a single device located on the edge of my wireless range so I've given that a static IP address (and also reserved the IP address internally so I don't get any clashes). We'll see if that makes a difference
I've also been hit by the bug posted on this forum where devices are refused a connection with an authentication error. This coincides with the mass of DHCP entries so I suspect the two are related. For now I'll see how things go!
Thanks for the input :)
I did a hard reset today on an R7000 along with updating firmware to latest version. I had problems right away. The Router has froze multiple times seems to be locking up more on 5 GHz then I'll switch to 2.4 GHz (I don't use the auto switch) and then the router freezes and reboots. Everything drops offline. Man I have never seen such botched firmware. Every since Netgear released Circle the firmware has been absolute garbage. I have installed dozens of these it's been my go to for a long time. I never have to reboot this thing in the past and it handles everything you throw at it. Netgear, please stop putting efforts into some stupid Circle app and spend it debugging new firmware. Leave stuff like that to consumer friendly all in ones that ISP's have a backdoor into. Not sure what's going on at Netgear but this has been my favorite router but like I said since Circle even if you disable it, it's garbage and unstable be it QOS or speed issues and now it's rebooting and dumbing devices which I have never seen reboots like this since this latest release. Sad you have to rollback but at least they let you or I would have a new router and brand already.
Latest firmware, .60, has issues. Would suggest going to an older version. When doing so also do a reset after the downgrade and reconfigure.
Yes you are correct that Netgear has lost their way in building good firmware. Seems to be especially true for routers with Broadcomm chip sets like the r7000. Used to be my go to until a r8000 and r8000p both sold due to on going firmware issues. That is when I vowed no Netgear routers on my home network and moved on.
I think the problem has been going on for about a month, meanwhile, the Netgear software engineers are sat on their hands and doing nothing. Still stuck on V1.0.9.60_10.2.60
I can almost set a clock by the loss of wifi between 9 and 10pm - I'm constantly rebooting and switching my iPad to a cellular connection to the point I'm considering buying another brand of router - preferably one that cares about customer service.
I shouldn't have to revert to an earlier version of firmware to make my router work - Netgear sent the update, so it is down to Netgear to fix it.
