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Forum Discussion
Problems with router or internet?
I started having random connection problems. My internet has gone down maybe 4-5 times this week alone. This is very rare normally. I have Spectrum and have never had issues, mostly. I pay for 100mbp...
1. what modem/gateway is it connected to?
2. what firmware version are you on? You can compare your version to the one on the support site.
3. what actually happens when you're having issues? (details are key). For example, do wired devices drop? Do wireless devices say "connected, no internet"? Does the wireless ssid stop broadcasting? Do the lights on it show its rebooting? What is actually going on with it?
4. What fixes the issue when it happens?