NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

barakgodi's avatar
barakgodi
Follower
Oct 03, 2022

Problems with router or internet?

I started having random connection problems. My internet has gone down maybe 4-5 times this week alone. This is very rare normally. I have Spectrum and have never had issues, mostly. I pay for 100mbps internet because I’m a gamer, PS5, Xbox, PC, switch. I have two smart TVs, Alexa’s, my iPhone and a tablet and my girlfriend will bring her stuff over occasionally too. I figure this is well enough as most of the stuff isn’t being used at once. I’m starting to think it’s my Netgear Nighthawk R6700v3. How do I tell if it’s faulty? It’s only a little over a year old but every time I try to check for firmware updates on the app it just says “there was a problem checking for firmware”. Does this affect my internet if I don’t update firmware? It was suppose to be easy. I just have no idea if it’s a spectrum thing or my router.

 
Features

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 03, 2022

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

    Make sure the ISP service isn't going down as well. 

    Any front LED indications on the router when this happens? 

     

    How many devices are online at the same time? 

     

    What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    Has a factory reset and setup from scratch been performed since last FW update?