NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Question regarding Netgear Nighthawk Modem/Router combo with Spectrum service
Hello all! First post and I'm quite perplexed about a situation that has happened to me. I recently bought a house and had to frantically set up internet so that I might still be able to work fro...
Like microchip8 says, are you having issues or just curious?
Updating the firmware is usually to fix security concerns of fix bugs. Usually doesn't impact performance a whole lot.
And spectrum is responsible for updating the firmware. Netgear updates it and sends the files to spectrum. Spectrum is the one that certifies it and incorporates it into their provisioning to be pushed to devices. But sadly, the cerfitying costs spectrum $ to do so the ISP's rarely do it.
If you are having issues, do you have a screen snip of the cable connections page and the event logs from the modem?
If you're having a new connection, maybe theres issues with the connection.