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Forum Discussion

Bengaljim54's avatar
Bengaljim54
Aspirant
Nov 13, 2020

R 9000 nighthawk x 10

When I try to connect router to modem, all I get is the 60 Hz light lights up and does not connect to internet.  
PauLita's avatar
PauLita
Luminary
Nov 13, 2020

Try to connect modem directly to PC.

Bengaljim54's avatar
Bengaljim54
Aspirant
Nov 18, 2020

I'm not that great at computer stuff. So I connect my laptop from the modem by my wifi. Then plug modem to router then go to counterpoint. I bought this supposedly refurbished. So I'm think I have software error. So any suggestions I will be grateful. 

  • plemans's avatar
    plemans
    Guru - Experienced User
    Nov 18, 2020

    It goes:

    Modem----->router------>PC/devices

     

    What modem do you have? 

    What firmware is on the router? 

    • Bengaljim54's avatar
      Bengaljim54
      Aspirant
      Nov 27, 2020

      Arris CM80A. I'm not sure what firmware is on it. Don't know how to check?  Pretty much a rookie in computer and networking

       

      • plemans's avatar
        plemans
        Guru - Experienced User
        Nov 28, 2020

        I googled the Arris CM80A. And couldn't find one. The top result was actually this post. Are you sure thats your modem?

        The firmware is which version is on the R90000.

        Is this a new purchase? 

    • Bengaljim54's avatar
      Bengaljim54
      Aspirant
      Nov 29, 2020

      I have an Arris cm 80 a

      • plemans's avatar
        plemans
        Guru - Experienced User
        Nov 29, 2020

        Maybe you mean CM820A?

        if not, google the cm80a. tell me what you find.