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Forum Discussion
R6020 Ethernet issues
Please don't respond like I'm a elderly stupid person. I AM tech savy to a point. THIS IS NOT A WIFI ISSUE. THIS IS A WIRED ISSUE. So I'm having an PC ethernet problem that just started 2 weeks ago....
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
If you have a modem/built in router then this may need to be bridged or at least use it's DMZ for the R series router to be sure the NG router is getting full on internet services.
Was the PC working with the router before Windows updated?
No need to yell, we can hear you.
Netgear has set up a community forum specifically for General Router products. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/General-WiFi-Routers-Non/bd-p/home-wifi-routers-general
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you
Firmware version: V1.0.0.52
As I said in my post, there was NO windows 10 update as I looked through the update history and showed no updates after the issue.
This not being an issue with the modem, I don't see why the model info would be necessary. I have not had any problems before this issue. The only change was McAfee Virus software was uninstalled from system but again, after said fact, I reinstalled windows so that wouldn't matter either.
Regardless, the modem is an Arris TM1602 and in 2 years has never been bridged nor needed to.
Sorry about the CAPS in original post. I've seen where other forum helpers just glance over issue and then immediately respond with somewhat of a "read the standard responses" sheet similar to, is the unit on? I would like to have a little more respect than that.
And answer me this, why, after a factory reset of Netgear router, W10 recognizes the network connection BUT only for a few days then reverts back.
Thx for your reply.
BPetk7 wrote:
Firmware version: V1.0.0.52
As I said in my post, there was NO windows 10 update as I looked through the update history and showed no updates after the issue. Thanks for confirming this.
This not being an issue with the modem, I don't see why the model info would be necessary. I have not had any problems before this issue. The only change was McAfee Virus software was uninstalled from system but again, after said fact, I reinstalled windows so that wouldn't matter either. Thanks for confirming this.
Regardless, the modem is an Arris TM1602 and in 2 years has never been bridged nor needed to. Thanks for confirming this. Helps to know that there is not a router in front of the NG router which can cause problems. Just part of our troubleshooting process here.
Sorry about the CAPS in original post. I've seen where other forum helpers just glance over issue and then immediately respond with somewhat of a "read the standard responses" sheet similar to, is the unit on? I would like to have a little more respect than that. Respect go both ways.
And answer me this, why, after a factory reset of Netgear router, W10 recognizes the network connection BUT only for a few days then reverts back. Seesm like if its working for a few days then stop working, maybe a Windows 10 or ethernet adapter issue. Seen odd things with Windows and not the first time with ethernet adapters. Be sure the ethernet adapter driver is updated. Disable any Windows Power Management features under the adapter advanced settings.
Be sure your using a good quality LAN cable between the PC and the router. CAT6 is recommended.
Try a different ethernet adapter to see if problem solves or continues.
Does a different wired PC do same thing?
So I just found some other Microsoft forum interesting. I just noticed under device manager that has not been there before. Put it this way, these were not there a week before Christmas. (See Screenshot) WAN Miniports recently appeared under device manager and don't know what they are or where they came from. I will try the disabling solution from this Microsoft forum and see if that don't help.
Yes, I did try different NIC card to no avail.
If it happens again since disabling the miniports, upon loss of internet, I will hook up my laptop through Ethernet to see results. Thx for that tip and for any other solutions?
P.S. Would reverting NIC drivers possibly help?