R6020 Router causing errors at Canada Revenue Website

Okay, this is still an issue with Firmware 1.0.0.42, 1.0.0.44 and 1.0.0.48. I've got 1.0.0.38 downloaded and will try it today, but at this point, it's really starting to point towards some sort of hardware issue with the Router, and with NetGear's extremely short and stingy Warranty, it seems unlikely they're going to replace it for me, forcing me to buy a new one, and hope it doesn't have the same problem.

I have to say I am very, very down on the NetGear brand right now as a result.

1.0.0.42 was released 8/2019

If this issue just started over the last few months then it likely not related to the firmware. 

Then it's a hardware issue, because I don't have this issue when I plug my modem directly into my computer, which brings me back to the issue that NetGear has a mere 3-month Replacement Warranty until you buy an additional package (funny; other manufacturers don't do that. They give you a min. 2-year Warranyu with an option to buy a 3 year instead), and even then, the website won't load the page to request a replacement; it just keeps endlessly loading with no results, even with different browsers and with both Firefox and Chrome in Safe Mode (all addons and custom settings disabled)

The whole reason I brought this issue to the Community Help was because NetGear themselves seem to be "closed for business" online.

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McBob wrote:

Then it's a hardware issue, because I don't have this issue when I plug my modem directly into my computer,----which would use a different dns server and not the isp assigned server. Which you've already admitting switching dns servers changes how the page appears. But its "gotta be a hardare failure". Ok, then go through support for replacement. Or buy a new one since those routers are pretty much the most basic AC router you can buy. Usually going for around $20 on amazon. 

As I said, I've tried different DNS Compilers; none of them produce any different result. Only bypassing the router completely by either connecting my modem directly to the computer, or accessing the site on my phone with my mobile data on and WiFi deactivated.

So yes, a hardware failure is the only logical explaination, especially since before Sept 2020, I was able to access the Canada Revenue Secure areas just fine going through the router, indicating that something changed after August this year, and since Revenue Canada has clearly said that they've made no new access or security changes on the site in that time, and there have been no changes to my OS or fundamental changes to the web browser I use (also highlighted by the fact that I tired multiple browsers, including each in Safe Mode without any success, the failure or malfunction of at least one component in the rounter, associating with accessing highly-encrypted sites. And, since I've had it for a mere two years, I would think this should be a Consumer Alert issue to share with other users or would-be users for the NetGear R6020 Multiband Rounter.

And, as I've said, despite trying multiple browswers, with and without addons and customizations, the Replace a Product page simply never loads for me, making it impossible to actually request a replacement. Once I select my registered product (R6020 Router), I get an endless "loading" graphic that never ends or resolves.

So, I will definitely be looking at a differnt company for a replacement router, as NetGear doesn't seem to care enough about customers to be accessible to them.

Thank-you for all the help you've given. It's 100% more than the help I got from NetGear, though.