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Forum Discussion
R6260 Firewall
I do not know much about routers besides how to find an ip address and hook up. I tried to go through the walkthrough and it stops right before connection. I called support and they want me to purcha...
shrevek wrote:
I called support and they want me to purchase a firewall. My question is do these routers come with built in firewall?
That almost certainly was not Netgear support. Mention of a firewall is a big warning sign. It is nonsense designed to steal your money.
If you called a number that you found with a web search, that almost certainly had nothing to do with Netgear.
Netgear itself does not provide paid for support. It farms handles that through GearHead Technical Support, which supports all sorts of kit.
Web searches can deliver results that scream "Netgear support" at the top but that turn out to be anything but. Using them can be dangerous, for your network and your bank balance.
New buyers can initiate a support call through MyNetgear.
If you login to mynetgear, can you see your device there?
If so, that is where to ask for support.
If you aren't eligible for free support, this place costs nothing.
That is also where you can start the process to replace things that have broken within the warranty period.