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Forum Discussion

Toadmanor's avatar
Toadmanor
Aspirant
Dec 31, 2020

R6400 Connection Issue

Hello. I have a R6400 router that works just great with one new and frustrating exception. I have a swimming pool that has a Goldline Aqualink device. This device, previously, allowed me to access th...
Troubleshooting
plemans's avatar
plemans
Guru - Experienced User
Dec 31, 2020

What modem/gateway is the R6400 connected to? 

What firmware is on the R6400?

So everything works fine if you're on your local lan but once you need online access, is where you have issues?

 

Toadmanor's avatar
Toadmanor
Aspirant
Dec 31, 2020

The modem gateway is one providided by Spectrum. I am not at the house right now so can not see the model number.

The router firmware version is V1.0.1.62.

 

Yes, all works fine on LAN but not on WAN.

 

Thanks for your help.

 

 

Tom

 

 

  • plemans's avatar
    plemans
    Guru - Experienced User
    Dec 31, 2020

    How often are you there? (just curious because much of the testing is hands on)

    have you checked if the aqualink needs any port forwarding rules? 

    also, the spectrum model is key as well. 

    Another though is trying a different dns provider like google (8.8.8.8 or 8.8.4.4) or cloudfare at 1.1.1.1

    Or potentially using the netgears dmz to pass data to the aqualink. 

    • Toadmanor's avatar
      Toadmanor
      Aspirant
      Dec 31, 2020

      I will be back there on Saturday and staying for 5-6 months so can do lots of testeing.

       

      I did try google DNS servers without success.

       

      I have no knowledge of how to use the Neatgear DNZ to pas data. Any help on this would be appreciated. Once again though, all worked fine with no changes to anything unless someone snuck in and updated firmware or someting without my knowledge.