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R6400 won’t connect
I have an Arris SB8200 modem that is connected and working via LAN. However , my R6400 says “offline”. I’ve tried cycling power and a factory reset. Still no help. Correct router firmware is V1.0.4...
You're plugged into port 1?
And you made sure to power off the SB8200 for 2 full minute? Try doing it again but disconnect the coax cable and factory reset the modem. (push and hold reset for 7-15 seconds while its powered on). Maybe its wan port aggregation is enabled for some reason.
When you've done that and connected the R6400, pull up its ethernet connections statistics and get a screen snip. you can also try pinging the SB8200 from the router. the modems address should be 192.168.100.1
https://kb.netgear.com/24222/How-do-I-display-Internet-port-statistics-on-my-Nighthawk-router
Thanks for the quick response!
Correct - I had to lan connections. I did what you said: disconnected both, rebooted the modem and then connected only the R6400. Still not working
Correct - I had to lan connections. I did what you said: disconnected both, rebooted the modem and then connected only the R6400. Still not working
You're plugged into port 1?
And you made sure to power off the SB8200 for 2 full minute? Try doing it again but disconnect the coax cable and factory reset the modem. (push and hold reset for 7-15 seconds while its powered on). Maybe its wan port aggregation is enabled for some reason.
When you've done that and connected the R6400, pull up its ethernet connections statistics and get a screen snip. you can also try pinging the SB8200 from the router. the modems address should be 192.168.100.1
https://kb.netgear.com/24222/How-do-I-display-Internet-port-statistics-on-my-Nighthawk-router