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R6400v2 — AC1750 Smart WiFi Router 802.11ac Dual Band Gigabit connection problems
I have had the R6400v2 — AC1750 Smart WiFi Router 802.11ac Dual Band Gigabit router for less than six months and it seems that at least once a week I have to unplug and reset the Internet so my Wifi ...
Basically, I am unable to connect to the internet on any WiFi device. The modem runs to the router and my desktop is hardwired from the wireless router, so when the router goes down the desktop is unable to connect, too. I never have to reset the modem (although I do reset the modem at times just to cover my bases) to get back online, but resetting the router gets me back online every time. The issue appears to be a problem within the router every time.
DannyMac53 wrote:
Basically, I am unable to connect to the internet on any WiFi device.
I know this will sound picky, but what does that mean? Exact details are important here.
Do you see an error message of some sort?
You said later:
I get a message saying that the wireless devices cannot connect to the internet because there is no connection.
Where does this message appear? What is the exact wording. That one doesn't make sense.
I have seen references to message like that in various contexts. It can happen when someone has a router that is not running with standard settings, in the presence of another router, for example.
One move that can "unclog" reluctant routers is a network reboot.
It may help to reboot the whole network in the right order.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
The logic behind this is that modem and router need to coordinate their settings. Thus usually happens during start up. Get it wrong and one of the devices can become confused
Okay, I will try to do this in the best sequence that I can. I hope it makes more sense that way.
First, I am unaware that there is a problem until I try to access the web by using either a wireless device or my desktop, using Google Chrome or Microsoft Edge, doesn't matter which one. The device will attempt to connect for a while and eventually give me a message saying that it is unable to connect to the internet and offers the option to troubleshoot the system to see if there is a problem. At this point, no device in my home is able to connect to the internet through any service.
Second, the router continues to show lights as if it is still operating and the modem continues to show the green lights and basic signal that it is operating okay. I will unplug and reset the router and that will resolve the issue every time. I have also followed the pattern that you suggested earlier starting with the modem and then the router, let them sit for abour one minute, and reconnect. The problem is resolved for a few days and then will occur again.
I would simply like to know if there is a problem with the router itself and try to resolve that issue. It has worked fine since I first got both pieces in June 2020 and only started this issue around November. I updated the firmware for the router and that all appears to be okay unless I have missed something. This is my only modem and router in the home so there should not be an issue with another router. Both pieces are sitting on a top shelf and open to the common air so there should not be any issues with overheating or such.
DannyMac53 wrote:
First, I am unaware that there is a problem until I try to access the web by using either a wireless device or my desktop, using Google Chrome or Microsoft Edge, doesn't matter which one. The device will attempt to connect for a while and eventually give me a message saying that it is unable to connect to the internet and offers the option to troubleshoot the system to see if there is a problem.
This looks like a Windows thing.
This can happen when Windows sees a new network and tries to protect to from danger.
Is this message down to "Network & Internet" settings?
Have you ever let it run through the Network Troubleshooter?
One trick is to tell Windows that you are on a "private network".
- Network and Internet settings
- Network Status
- Change Connection Properties
- Network Profile
- Private
I am told that this is rubbish, but it has worked for more than one person, including me.
One thing that doesn't fit in with that scenario is this bit:
DannyMac53 wrote:
At this point, no device in my home is able to connect to the internet through any service.
DannyMac53 wrote:It has worked fine since I first got both pieces in June 2020 and only started this issue around November. I updated the firmware for the router and that all appears to be okay unless I have missed something.
Did this behaviour coincide with anything else. Did it start after the firmware update? If so, rolling back to an earlier version might help.Newest is not always greatest in firmware terms.
> [...] using either a wireless device or my desktop, [...]
Not a very detailed description of either device. Android phone?
Windows? Anything more than "a" or "my" might be helpful.> [...] The device will attempt to connect for a while and eventually
> give me a message saying that it is unable to connect to the internet
> [...]You're using a web browser? The web browser gives you the message?
Or what?> [...] At this point, no device in my home is able to connect to the
> internet through any service.Sounds to me like a router problem.
> [...] I updated the firmware for the router [...]
Have you tried a settings reset and manual reconfiguration? Have you
tried different/older firmware?
Visit http://netgear.com/support , put in your model number, and look
for Downloads. (For older versions, under Firmware and Software
Downloads, look for "View Previous Versions".) Find the kit(s).
Download the kit(s) you want. Read the "Release Notes" file for
instructions. (In the User Manual, look for "firmware", and,
especially, for a topic like "Manually Upload Firmware to the Router".)
When that fails because of a deficient User Manual, try:https://kb.netgear.com/23960
https://kb.netgear.com/31573
> This looks like a Windows thing.Perhaps to one of us.
> I am told that this is rubbish, [...]Repeatedly, for good reason, with no apparent effect.
https://community.netgear.com/t5/x/x/m-p/1850736#M137831
> [...] but it has worked for more than one person, including me.
Sure it has. I'd expect voodoo to be at least as effective.