NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

JLastar's avatar
JLastar
Aspirant
Sep 25, 2020
Solved

R6400v2 Firmware email app says no new firmware

Received an email telling me there is new firmware.

As instructed I went to the Nighthawk App. My firmware is 1.0.4.98

The new firmware is supposed to be 1.2.0.74

The app tells me there is no firmware update. 

What's going on?

Netgear support  for this is non existant..Thank you for any help.

  • You are correct. I didn't notice that. 

    I don't know why they sent me the message. 

    Thank you for noticing and telling me.

     

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    theres not a firmware number 1.2.0.74 for either the R6400 or R6400v2

     

    • JLastar's avatar
      JLastar
      Aspirant

      So has netgear been spoofed? This is in the email I received.

      NETGEAR Security <security@e.netgear.com>

      We've Enhanced Your Product's Security.
      Please Update to the Latest Firmware.

      Your product has the following updates available:

       

      R6700v2

      Learn how to update here

      Latest firmware version: v1.2.0.74

      • plemans's avatar
        plemans
        Guru - Experienced User
        The r6400 that you put is different than the r6700 in the email. Which do you have?