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R6400v2 Internet light is solid amber
Hi - I have been trying to connect my R6400v2 router to the modem. Once connected, the internet light stays amber. I have downloaded the newest firmware, and run numerous tests and fixes to see if I c...
CMT1812 wrote:
From there I was given the TP Link modem/router by my ISP (TPG) which they connected to the nbn modem.That is probably the issue.
TPG has some strange settings.
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The moral of this story is that it helps to explain things in detail from the outset.
What firmware are you on?
What modem are you using?
- I’m on the R6400v2. I downloaded and updated the router with the latest firmware being 1.0.4.84_10.0.58
- Sorry and the modem is the one provided by nbn in Australia. Arris CM8200
First try it like this.
1. unplug all the devices from the modem and the router. including coax. I'd even factory reset the router back to stock.
2. reconnect the coax to the arris. turn it on. give it several minutes to fully boot.
3. connect port 1 of arris to wan port on router. don't plug anything into port 2 of the arris (leave it like this, its not usable).
4. power up the router. give it several minutes.
5. attempt setup.
If it doesn't work.
try downgrading the R6400v2 to version 1.0.3.66, factory reset it after it downgrades, and manually install the router. disable autoupdate and try the setup again as outlined above.
Also, check your ethernet cable. it wouldn't be the first time a bad cable caused issues.