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Forum Discussion
R6400V2 REMOTE MANAGEMENT STOPPED WORKING
I have the above router and remote management is enabled both through the router itself at port 8443 and the Nighthawk App. It will work for a week or so, and then stops working. I tried rebooting...
Power cycle the ISP modem and Router OFF for 1 minute then back ON?
Factory reset the router and setup from scratch.
Be aware that NG is moving away from supporting remote management and has been removing this freature from recent FW updates on most NG router products. So only way to do some limited management is by using the Nighthawk app with Anywhere Access enabled.
Netgear has set up a community forum specifically for Smart WiFi Router products:
https://community.netgear.com/t5/General-WiFi-Routers-Non/bd-p/home-wifi-routers-general
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you
I posted to the Nighthawk Routers section??
I had done a factory reset and restart. I lose access regularly. The real problem isn't that I can't access the router, every week I lose outside access to the home network so I cannot use my Nest thermostat. If I go there and reset the modem, it starts working again for a week, so I started remotely rebooting daily, and that prolonged the time to loss of the network, but didn't fix it. The same thing happened to the R7000 I had as I noted.
That router is 60 miles away from my primary house, and I want to adjust the thermostst before I go!!!
The 6400 series router is a Smart WiFi Router, not NightHawk.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
OK thx.
It is an Arris SB6141 cable modem, on Xfinity.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
Those these apply to NG modems, you might have the ISP review your modem to ensure it's working to the modem and ISP specs:
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
The firmware last showing in the Nighthawk app is V1.0.4.122
I did that last summer, and it did not fix the issue. The cable modem is right where the cable enters the house, and I do not have TV so it is the first connection.
Since the same think occurred in two locations in different states with Nethgear modems, I am skeptical it is a signal problem????
FURRYe38 wrote:
The 6400 series router is a Smart WiFi Router, not NightHawk.
Which makes no difference.
