NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

wisco11's avatar
wisco11
Aspirant
Nov 18, 2020

R6400v2

My router is connecting fine to the internet. My computer is connected with Ethernet and that works perfectly but our phones can’t pick up the router name over wifi networks. The LEDs on the router aren’t lighting up for the 2.4 or 5G. Just wondering what the issue could be.

2 Replies

  • I’ve also rebooted and unplugged both the router and modem from one another.
    • antinode's avatar
      antinode
      Guru

      > [...] The LEDs on the router aren't lighting up for the 2.4 or 5G.
      > Just wondering what the issue could be.

       

         Could be a simple failure to employ a widely neglected technique:

       

            https://en.wikipedia.org/wiki/RTFM

       

         Visit http://netgear.com/support , put in your model number, and look
      for Documentation.  Get the User Manual (at least).  Read.  Look for the
      LED descriptions and "Troubleshoot".  Pay particular attention to the
      "WiFi On/Off button with LED".  Did you press it?  Further reading might
      not hurt, either.

       

      > [...] modem [...]

       

         Not a very detailed description of anything.