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Forum Discussion
Wahe
Jan 07, 2022Tutor
R6700 Disconnecting periodically.
Logs below. Modem is SB8200, Router is R6700v2. Disconnects seem to not happen when wired in to the modem directly. Already power cycled, downgraded the firmware (and updated the firmware) and facto...
- Feb 12, 2022
Esch wrote:Hitting the exact same issue. Same configuraiton, modem, router.
Any additional suggestions?
Sadly, no. I tried everything I could think of outside of buying a new router.
Recently, it was fixed. Lease Obtained on the modem settings is now set to 4 days and when it renews it doesn't drop internet. I didn't do anything to change this, so I can only assume it was on Xfinity's side and they finally fixed it.
DexterJB
Jan 19, 2022NETGEAR Moderator
Hi Wahe, if the issue will persist, we recommend contacting the support team for further troubleshooting and isolation as this may be a hardware issue. You can always reach our support team via the link below if you need any technical assistance with your NETGEAR device.
https://www.netgear.com/home/contact-us/default.aspx
You can also call the number below.
1-888-NETGEAR (1-888-6384327)
Dexter
Esch
Feb 12, 2022Aspirant
Hitting the exact same issue. Same configuraiton, modem, router.
Any additional suggestions?
- WaheFeb 12, 2022Tutor
Esch wrote:Hitting the exact same issue. Same configuraiton, modem, router.
Any additional suggestions?
Sadly, no. I tried everything I could think of outside of buying a new router.
Recently, it was fixed. Lease Obtained on the modem settings is now set to 4 days and when it renews it doesn't drop internet. I didn't do anything to change this, so I can only assume it was on Xfinity's side and they finally fixed it.