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Solved
R6700 Firmware update kills router
I tried to update per the insturctions sent 12/1/2017.R6700-V1.0.1.36_10.0.40 except I did it over a wireless connection and now I cannot communicate to the router even when directly connected throu...
After trying a TFTP update with a Netgear Support agent, I was given an RMA to return the unit which I did. That should solve the problem.
I tried to press the factory reset button in the back of the unit for 7 seconds but nothing happens. Is there some indication that the factory rest was completed?
Mark_53 wrote:
Is there some indication that the factory rest was completed?
Yes. It is in the manual. Check the power LED.
There is a manual for the R6700 somewhere at the end of this link:
>>> R6700 | Product | Support | NETGEAR <<<
See page 169.
Thanks for the help. The power button is blinking white. User manuel says that means firmware is corupt and to contact tech support. Is this tech support? What next?
- I also had mine update over WiFi via my phone and chrome and I didn't have any issues so that shouldn't be the root cause of the issue
Thanks for the input. The firware update seemed to complete based on the on screen progress bar except at the very end when it did not return to the completed update screen. Is my 14 month old router now toast?
