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Forum Discussion

Mark_53's avatar
Mark_53
Star
Dec 06, 2017
Solved

R6700 Firmware update kills router

I tried to update per the insturctions sent 12/1/2017.R6700-V1.0.1.36_10.0.40 except I did it over a wireless connection and now I cannot communicate to the router even when directly connected throu...
Firmware
  • Mark_53's avatar
    Mark_53
    Jan 06, 2018

    After trying a TFTP update with a Netgear Support agent, I was given an RMA to return the unit which I did.  That should solve the problem.

michaelkenward's avatar
michaelkenward
Guru - Experienced User
Dec 07, 2017
Mark_53 wrote:

Is there some indication that the factory rest was completed?

 

Yes. It is in the manual. Check the power LED.

 

There is a manual for the R6700 somewhere at the end of this link:

 

>>> R6700 | Product | Support | NETGEAR <<<

 

See page 169.

 

Mark_53's avatar
Mark_53
Star
Dec 07, 2017

Thanks for the help.  The power button is blinking white.  User manuel says that means firmware is corupt and to contact tech support.  Is this tech support?  What next?