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R6700 goes offline
Just picked up the R6700v3 Nighthawk AC1750 Smart wifi router 5 days ago. Every day, at least once a day, it goes offline. It appears as if all ethernet, and 5 ghz connected devices lose internet and...
I'd try the factory reset and reinstall. You can use the app for setup.
If that doesn't help, then try version 1.0.3.66 of the firmware. Install that, do a factory reset, then install it again and disable auto-updates.
the newer versions have netgear armor and I've seen a few that didn't play nicely with it.
Is it a new purchase? If so, you've got 90 days of free support from netgear (from date of purchase).
You can click on "mynetgear" at the top. register an account and the device. From there you should be able to check warranty/support status.
Thanks for the help. I'll have to decide what to do. I can't have the router go down when I'm away from my home and resetting now only gives my less than a day to test. So I either reset and hope, or hook the old router back up and I wait till next weekend to try a reset and or firmware downgrade, or just return it.
It is a new purchase and I already have a netgear account. I only bought it 5 days ago. I'm an IT guy and I never found any support from a large tech company worth much. That's why I come to the forums first. Member support is usually much better. But maybe I'll try their support as well, can't hurt.
Ok, I'm going to do the reset today. I forgot, since I'm an old school smart things user, that in the new app you can turn routines off. I'll simply turn the air conditioner and de-humidifier routines off in smart things and let the thermostats on the units control them. Then I can monitor the router and if it does go offline at least the climate in the house stays good, just might have lights and such offline.
Thanks for the help. I'll post back in a few days with an update.
Thanks for the help. I'll post back in a few days with an update.
Three days after the reset and all is well. No issues at all. Looks like that fixed it. Thanks.