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Forum Discussion
R6700 Internet and WIFI Connections Problems On Spectrum
Like a dumb ass, I bought a USED AX1800 Router off Ebay. I was totally unaware that Netgear will not help you with a USED Router! So, I called NetGear for help, and they told me I needed to buy a 3 m...
KA7NIQ wrote:
Like a dumb ass, I bought a USED AX1800 Router off Ebay.
The first thing to do with a used router is a factory reset to wipe out any settings from the previous owner.
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
I was totally unaware that Netgear will not help you with a USED Router! So, I called NetGear for help, and they told me I needed to buy a 3 month plan for 49.95 before they would help me!
That's what this place is for.
Manuals are always a good place to start.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Look for the model number on the label on the device.
That page will also have any software, firmware and drivers for your device, if they exist.
Begin with the Quick Start/Installation Guide.
There may also be some helpful videos on what to do.
You may have done that already. I can't tell from your message.
I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.