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Forum Discussion
R6700
I have a new Apple iPad device that I was able to connect thru my router but I had to reset the iPad and start over. But now since the reset it can't connect to wifi. I can see my wifi name but it can...
kcsummer wrote:
So WHY do my 3 other devices connect but the new iPad cannot and both Kindles that I've had for years can no longer connect to wifi to download new books but we're working a week ago when I downloaded another book.
Who knows without a bit more detail? But when some things work as expected, the suspicion usually falls on those that are playing up.
What firmware version do you have on the R6700 device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
It might also be worth reading this:
NETGEAR Mobile Applications and Apple Devices FAQ - NETGEAR Communities
Thanks for responding. I don't know how to find out what kind of firmware I have on my router.
I just changed internet providers and I do not know if the installer put a router behind a modem. I will try to contact my provider and get more information.
There is a red light now on top of the modem but not always is it red. Its the fourth from the last light.
I do not know how to get information about lan ports or anything else. I haven't had any problem with my router until recently - the problem did not start till I changed internet providers so maybe its something about how its set up.
Technology has passed me by - I'm retired and don't keep up on such issues.
Maybe the internet provider can tell me make and model number of their equipment. I only asked for internet service but they sent me a bill for television access which I disputed as I never ordered it. So maybe there is extra equipment.
I'm probably out of luck because I'm not smart enough to figure out the answers to your questions but I appreciate you sharing information even if I don't know what to do with it.
This is a very small town where I just moved and there isn't even a grocery store so there are no computer-related businesses or any kind of business other than a bank and a gas station.
Sorry I have no useful information.
I think the only hope is to buy a new router and then I will have some support from Netgear for a little while anyway but my income is limited so I'm not sure I can.
I rely on the internet to communicate because of my hearing deficit that makes using the phone very frustrating and unproductive.
At one time I knew how to download updates but that was a long time ago.
I wouldn't be having this problem perhaps if I hadn't gotten the iPad thru assistive technologies which is a program for hearing impaired and other disabilities. Now the iPad that I got from them is no help at all because I can't connect and now I can't download books to read on my Kindle and that's about all there is to do here. I wish I never got the iPad.
I would first try to power off the router and power it back on and see if that fixes it. Another thing to do is do a hard reset by pressing the reset pinhole for 30 seconds and see if that fixes things.
kcsummer wrote:
I think the only hope is to buy a new router and then I will have some support from Netgear for a little while anyway but my income is limited so I'm not sure I can.
It would be cheaper to do a bit of homework to fix your existing device.
There should be a label on the thing that gets the Internet to you.
You could start by telling people which Internet service provider (ISP) is causing you this grief.
I would lay money on the ISP "giving" you a box that has a router built in. (Most do.) And that is going to get in the way of your R6700.
- The label on Giant Communications modem is Arris Model CM9200
CM MAX F8790A1DAF19