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Forum Discussion
R6700
I have a new Apple iPad device that I was able to connect thru my router but I had to reset the iPad and start over. But now since the reset it can't connect to wifi. I can see my wifi name but it can...
kcsummer wrote:
So WHY do my 3 other devices connect but the new iPad cannot and both Kindles that I've had for years can no longer connect to wifi to download new books but we're working a week ago when I downloaded another book.
Who knows without a bit more detail? But when some things work as expected, the suspicion usually falls on those that are playing up.
What firmware version do you have on the R6700 device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
It might also be worth reading this:
NETGEAR Mobile Applications and Apple Devices FAQ - NETGEAR Communities
Thanks for responding. I don't know how to find out what kind of firmware I have on my router.
I just changed internet providers and I do not know if the installer put a router behind a modem. I will try to contact my provider and get more information.
There is a red light now on top of the modem but not always is it red. Its the fourth from the last light.
I do not know how to get information about lan ports or anything else. I haven't had any problem with my router until recently - the problem did not start till I changed internet providers so maybe its something about how its set up.
Technology has passed me by - I'm retired and don't keep up on such issues.
Maybe the internet provider can tell me make and model number of their equipment. I only asked for internet service but they sent me a bill for television access which I disputed as I never ordered it. So maybe there is extra equipment.
I'm probably out of luck because I'm not smart enough to figure out the answers to your questions but I appreciate you sharing information even if I don't know what to do with it.
This is a very small town where I just moved and there isn't even a grocery store so there are no computer-related businesses or any kind of business other than a bank and a gas station.
Sorry I have no useful information.