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Tired8281's avatar
Tired8281
Aspirant
Jun 21, 2017
Solved

R6700v2 updater wants .chk, but website only gives me .img

I got a scary email from Netgear this morning telling me to update my router.  So I did what it told me, and when I extracted the zip, I got a .img file.  Went to upload that, it said, No, no, you ne...
Firmware
  • Tired8281's avatar
    Tired8281
    Jun 23, 2017

    I used the Chrome OS zip unpacker.  But it's irrelevant, I boxed it up and sent it back to Amazon.  This thread should be locked.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 21, 2017

Can you change the .img to .chk? 

 

What browser are you using? Try IE11 or FF browser to load FW. Factory reset the router first, the load the file, then if it takes, factory reset once more then set up from scratch. 

 

If this doesn't work, phone contact NG support about this or contact ElaineM here on the forums. 

Tired8281's avatar
Tired8281
Aspirant
Jun 21, 2017

Wow, you seriously are advising me to rename a file to shoehorn it in as a firmware update?  That's the worst advice I ever heard.  I'm still within my return window with Amazon, think I'll just box it up and go for a more reliable brand.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 21, 2017

    Good Luck. :smileywink:

    • Tired8281's avatar
      Tired8281
      Aspirant
      Jun 21, 2017

      I did, yes, in fact that was the first thing I did.  It said I was up to date when I obviously was not, since I got that email.

      • JamesGL's avatar
        JamesGL
        NETGEAR Employee Retired
        Jun 22, 2017

        Hi Tired8281,

         

        I was able to successfully update my router to the latest firmware manually using the .img file.

         

         

         

         

        Try to reset the router to factory default.