NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
R6700v3 Firmware update V1.0.4.122_10.0.95 problem
Attempted update to Firmware ver V1.0.4.122_10.0.95 via Nighthawk iOS (WiFi) app this morning. The update failed in the app and I was prompted to Try Again, which I did. Failed again. Then, went to W...
Update: After doing a factory reset on my router, I was able to successfully access the Admin page via PC. Then, after restoring settings via backup from the previous firmware version, I once again lost access to the Admin page on the PC. However, I was able to access the more limited Admin pages via the iOS app (missing such key items as SSID config's, backup/restore settings options, etc.). Internet connectivity was actually fine via PC (wired Ethernet connection) as well as via WiFi devices (able to confirm all devices connected within the iOS app's Admin panel). Even though I was able to access Internet from that point on from all devices, being completely unable to access the full router Admin site from the PC was not going to be acceptable long-term.
I wound up doing another factory reset to the router (which, again, preserved the firmware update itself to ver 1.0.4.122_10.0.95) and then manually restoring all of my settings as best as I could recall from memory (*not* from a previous backup file), making sure to turn OFF the auto-update firmware setting (default setting was to ON) and resolving to never again initiate a router firmware update via the iOS app's Admin panel, as others have also suggested. Since doing this, everything appears to have been working normally in terms of Internet connectivity and access to full Admin page via wired PC, as well as the more-limited Admin panel on iOS app via WiFi.
Although those steps resolved my problem, it is still disappointing that Netgear did not proactively note this was a possibility before proceeding with the upgrade. Also, that it is, apparently, not possible for me to view my earlier backup file's settings in order to confirm that I've correctly set all of my router's settings manually to match the way that I had it configured before.
I would suggest that Netgear disable the ability to update firmware via WiFi app (restricting firmware updates to be initiated from a wired PC only) or, at the least, include a warning that starting an update via WiFi app can lead to inability to access router's Admin page from PC going forward. Also, please set the default setting for auto firmware updates to OFF so that a user must opt-in for auto-updates or manually start update process when convenient for user to do so...
Thanks to all for your suggestions & attempts to help!
Rocket45
Brian_R wrote:
I have a R6700v3 router. I updated to firmware version V1.0.4.122 this moring and I also can not access the router using a web brower. Everything was working before the update from V1.0.4.120 to V1.0.4.122. The router still works with firmware V1.0.4.122 except for accessing the router with a web browser.
OK. That adds up to enough cases to warrant escalating this.
If they do not, then I will be forced to try using TFTP to downgrade back to firmware V1.0.4.120.
You may even have to use TFTP to apply any fix they do come up with. After all, the usual way in requires access to the GUI, which is bust.
Has anybody actually been through the process set out by FURRYe38 earlier?
Did it work?
The TFTP method did not work. The router seems not to reset correctly as per the instructions on the support page. I turned on the service in Win10. But when I sent the command from the cmd.exe window it would always return a connection refused error after about a minute.
How did I make the Firmware rollback work? I had to mess around with holding reset down (on power up) for 10 seconds. then while router was booted up and on, hold reset for 10 seconds. The router did not want to reset (or at least it seemed that way) regardless of what instructions I found online.
Used a Windows10 laptop. Static IP 192.168.1.10 Subnet 255.255.255.0 Gateway 192.168.1.1
I unplugged all cables (except my laptop with the direct connection).
On one of the attempted resets I plugged the modem cable back in and I finally got to the http://192.168.1.1/genie_index.htm start genie page via a non-SSL connection in Firefox with all add-ons turned OFF and auto-https mode turned off
From there I went to the Advanced | Administration | Router Update
Made sure auto-update was turned off, and then uploaded the last firmware version that worked: V1.0.4.120_10.0.91
Once it reboot and everything looked correct I re-uploaded a backup config file and everything works again. I can sign in from the https://192.168.1.1
This was a pain in the ass. It took a long time **bleep**ing around with the router's reset button and getting the dam thing to actually reset and populate the Start Genie page.
R6400v2
I am wondering if this latest firmware broke something with the ssl certificate for accessing the router via https. I cannot afford to have my home network offline again, but I am wondering if this is the culprit to not being able to access the router's menu pages after updating.
If someone can turn this off (uncheck the box), then update to firmware v1.0.4.122_10.0.95 and see if that allows access via http only.
r6400r
Yes that feature sets up HTTPS for local side access to the routers web page, Disable it and you can use http. This is only for this feature.
I'm surprised that HTTPS turned itself on.
It didn't here. (R7800)
I turned it on. All hell broke loose. So I quickly turned if off.
Netgear may have provided this option because it got complaints from people who consider http access to be a security risk. It is if someone on your local network gets through your defences.
There weren't reports here that I saw. But when people get these fixations in their heads there is no changing their minds with science or logic. (Just ask the anti vaxxers.)
Access from the outside world, with Anywhere Access for example, where security issues are much higher, does need https.
