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Solved
R6700v3 Firmware update V1.0.4.122_10.0.95 problem
Attempted update to Firmware ver V1.0.4.122_10.0.95 via Nighthawk iOS (WiFi) app this morning. The update failed in the app and I was prompted to Try Again, which I did. Failed again. Then, went to W...
Update: After doing a factory reset on my router, I was able to successfully access the Admin page via PC. Then, after restoring settings via backup from the previous firmware version, I once again lost access to the Admin page on the PC. However, I was able to access the more limited Admin pages via the iOS app (missing such key items as SSID config's, backup/restore settings options, etc.). Internet connectivity was actually fine via PC (wired Ethernet connection) as well as via WiFi devices (able to confirm all devices connected within the iOS app's Admin panel). Even though I was able to access Internet from that point on from all devices, being completely unable to access the full router Admin site from the PC was not going to be acceptable long-term.
I wound up doing another factory reset to the router (which, again, preserved the firmware update itself to ver 1.0.4.122_10.0.95) and then manually restoring all of my settings as best as I could recall from memory (*not* from a previous backup file), making sure to turn OFF the auto-update firmware setting (default setting was to ON) and resolving to never again initiate a router firmware update via the iOS app's Admin panel, as others have also suggested. Since doing this, everything appears to have been working normally in terms of Internet connectivity and access to full Admin page via wired PC, as well as the more-limited Admin panel on iOS app via WiFi.
Although those steps resolved my problem, it is still disappointing that Netgear did not proactively note this was a possibility before proceeding with the upgrade. Also, that it is, apparently, not possible for me to view my earlier backup file's settings in order to confirm that I've correctly set all of my router's settings manually to match the way that I had it configured before.
I would suggest that Netgear disable the ability to update firmware via WiFi app (restricting firmware updates to be initiated from a wired PC only) or, at the least, include a warning that starting an update via WiFi app can lead to inability to access router's Admin page from PC going forward. Also, please set the default setting for auto firmware updates to OFF so that a user must opt-in for auto-updates or manually start update process when convenient for user to do so...
Thanks to all for your suggestions & attempts to help!
Rocket45
I recommend you reset the router back to default setting and then setup the router from scratch. Once setup again, save off a new back up configuration to file. Newer FW may cause problems with loading older backup configurations as FW changes over time.
Update: After doing a factory reset on my router, I was able to successfully access the Admin page via PC. Then, after restoring settings via backup from the previous firmware version, I once again lost access to the Admin page on the PC. However, I was able to access the more limited Admin pages via the iOS app (missing such key items as SSID config's, backup/restore settings options, etc.). Internet connectivity was actually fine via PC (wired Ethernet connection) as well as via WiFi devices (able to confirm all devices connected within the iOS app's Admin panel). Even though I was able to access Internet from that point on from all devices, being completely unable to access the full router Admin site from the PC was not going to be acceptable long-term.
I wound up doing another factory reset to the router (which, again, preserved the firmware update itself to ver 1.0.4.122_10.0.95) and then manually restoring all of my settings as best as I could recall from memory (*not* from a previous backup file), making sure to turn OFF the auto-update firmware setting (default setting was to ON) and resolving to never again initiate a router firmware update via the iOS app's Admin panel, as others have also suggested. Since doing this, everything appears to have been working normally in terms of Internet connectivity and access to full Admin page via wired PC, as well as the more-limited Admin panel on iOS app via WiFi.
Although those steps resolved my problem, it is still disappointing that Netgear did not proactively note this was a possibility before proceeding with the upgrade. Also, that it is, apparently, not possible for me to view my earlier backup file's settings in order to confirm that I've correctly set all of my router's settings manually to match the way that I had it configured before.
I would suggest that Netgear disable the ability to update firmware via WiFi app (restricting firmware updates to be initiated from a wired PC only) or, at the least, include a warning that starting an update via WiFi app can lead to inability to access router's Admin page from PC going forward. Also, please set the default setting for auto firmware updates to OFF so that a user must opt-in for auto-updates or manually start update process when convenient for user to do so...
Thanks to all for your suggestions & attempts to help!
Rocket45
It's recommended that you not apply previous FW versioned backup files on to newer FW version loaded routers. Can cause problems. Users should first apply any FW updates and continue to use the system. IF Problems are seen after new FW is loaded, then a factory reset and setup from scratch is needed and do not load a backup config file from prior FW. Setup the router anew then after it's fully setup, make a new back up configuration to file.
Others have seen bad experiences with routers being updated using the Nighthawk app. It's recommended to use the routers web page to let it update itself or manually download FW file and manually apply the FW to the router:
https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
Good Luck.
Rocket45 wrote:
I wound up doing another factory reset to the router (which, again, preserved the firmware update itself to ver 1.0.4.122_10.0.95) and then manually restoring all of my settings as best as I could recall from memory (*not* from a previous backup file)
A useful trick here is to keep (Alt+Print Screen) screenshots of the relevant pages in the browser graphical user interface (GUI).
Then it is easy to refer to that when you want to recreate your configuration.
Thank you very much for digging into this and so clearly documenting it. I found your posts while checking for the update changelog. As I update using a desktop web browser (and could do so via device attached by ethernet cable) I may be clear of the issue but it is still good to know. I've never liked the dependency on remote resources for local router log-ins and this issue is one of the reasons why. Thanks again!
Well, It is a nice theory about updating via WIFI being an issue as I just updated my router this morning using the hardwired port via my PC with the same result.
R6400v2 AC1750
Windows 10 laptop
Same Issue.
Most recent firmware update of nighthawk router, now has ERR_CONNECTION_REFUSED
Was able to login 1 time after power cycling router.
Got kicked out of GUI after making one change.
ERR_CONNECTION_REFUSED returned.
Router "works fine".
cannot reach login to access admin settings. This will inevitably be a problem as access control is turned on to block all new devices.
*Very annoyed*
Hi KwikTripper, if you haven't yet, please try resetting the router back to factory settings and reconfigure it instead of loading an old config file. Let us know how it goes.
Dexter
NETGEAR Team
