NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Rocket45
Dec 17, 2021Guide
R6700v3 Firmware update V1.0.4.122_10.0.95 problem
Attempted update to Firmware ver V1.0.4.122_10.0.95 via Nighthawk iOS (WiFi) app this morning. The update failed in the app and I was prompted to Try Again, which I did. Failed again. Then, went to W...
- Jan 04, 2022
Update: After doing a factory reset on my router, I was able to successfully access the Admin page via PC. Then, after restoring settings via backup from the previous firmware version, I once again lost access to the Admin page on the PC. However, I was able to access the more limited Admin pages via the iOS app (missing such key items as SSID config's, backup/restore settings options, etc.). Internet connectivity was actually fine via PC (wired Ethernet connection) as well as via WiFi devices (able to confirm all devices connected within the iOS app's Admin panel). Even though I was able to access Internet from that point on from all devices, being completely unable to access the full router Admin site from the PC was not going to be acceptable long-term.
I wound up doing another factory reset to the router (which, again, preserved the firmware update itself to ver 1.0.4.122_10.0.95) and then manually restoring all of my settings as best as I could recall from memory (*not* from a previous backup file), making sure to turn OFF the auto-update firmware setting (default setting was to ON) and resolving to never again initiate a router firmware update via the iOS app's Admin panel, as others have also suggested. Since doing this, everything appears to have been working normally in terms of Internet connectivity and access to full Admin page via wired PC, as well as the more-limited Admin panel on iOS app via WiFi.
Although those steps resolved my problem, it is still disappointing that Netgear did not proactively note this was a possibility before proceeding with the upgrade. Also, that it is, apparently, not possible for me to view my earlier backup file's settings in order to confirm that I've correctly set all of my router's settings manually to match the way that I had it configured before.
I would suggest that Netgear disable the ability to update firmware via WiFi app (restricting firmware updates to be initiated from a wired PC only) or, at the least, include a warning that starting an update via WiFi app can lead to inability to access router's Admin page from PC going forward. Also, please set the default setting for auto firmware updates to OFF so that a user must opt-in for auto-updates or manually start update process when convenient for user to do so...
Thanks to all for your suggestions & attempts to help!
Rocket45
Brian_R
Jan 05, 2022Guide
My original post is message #8 above dated Dec.26th.
On Dec 28th I tried a router reset. This did not seem to reset the router to the factory defaults because I had chosen the setting under "LED control settings" for "Turn off all LEDs except Power LED" and after the reset, the lights were still off except for the power light. After trying the reset, I tried a few reboots for the router and I could not get access to the router GUI. I did not go any furher because I did not want to brick my router.
I waited to see what other people's solution were to get access to the router's GUI by using a web browser.
I came accross this thread https://community.netgear.com/t5/General-WiFi-Routers-Non/V1-0-4-122-10-0-95-Update-on-R6400v2-kills-lon-in-page/td-p/2176066 in this forum which Tvestra discovered that port 80 for http and port 443 for https on the router were not open after firmware update to V1.0.4.122_10.0.95, so you could not accerss the router GUI using a web browser. This made senses to me why you could not access the router GUI with these ports not oppened.
Yesterday I had some time to work on this issue. I turned off my R6700v3 by using the off/on power button on the back of the router. I disconnected the power cord from the modem. I left the router unplugged for about 30 minutes while I worked on something else. I came back and pluged in the power cord and turned on the power switch. The router booted up and then I was able to access the router GUI using a web browser. I saved a backup of my configuration, which I had not done before. I made small chages in the router settings, logged out of the GUI and then I logged back into the GUI and everything worked correctly with firmware V1.0.4.122_10.0.95. I then rebooted the router to make sure I could access the router GUI and everthing is working correctly for me.
I am not sure if the combination of the router reset and then the reboots of the router OR if it was the reboots then tuning the router off and removing the power cord for a good amount of time and turnig the router back on that opened up ports 80 and 443 on the router so that I could access the GUI. I am not going to spend the time trying to find the optimal solution to this problem after doing the firmware update, maybe someone else can do that.
I hope this helps others that are having this same issues.
- FURRYe38Jan 05, 2022Guru - Experienced User
What happens if you use the ERASE button under Advanced Tab/Admin/Backup?
This should clear out all configuration setting and set the router back to defaults.