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R6700v3 Firmware update V1.0.4.122_10.0.95 problem
Attempted update to Firmware ver V1.0.4.122_10.0.95 via Nighthawk iOS (WiFi) app this morning. The update failed in the app and I was prompted to Try Again, which I did. Failed again. Then, went to W...
Update: After doing a factory reset on my router, I was able to successfully access the Admin page via PC. Then, after restoring settings via backup from the previous firmware version, I once again lost access to the Admin page on the PC. However, I was able to access the more limited Admin pages via the iOS app (missing such key items as SSID config's, backup/restore settings options, etc.). Internet connectivity was actually fine via PC (wired Ethernet connection) as well as via WiFi devices (able to confirm all devices connected within the iOS app's Admin panel). Even though I was able to access Internet from that point on from all devices, being completely unable to access the full router Admin site from the PC was not going to be acceptable long-term.
I wound up doing another factory reset to the router (which, again, preserved the firmware update itself to ver 1.0.4.122_10.0.95) and then manually restoring all of my settings as best as I could recall from memory (*not* from a previous backup file), making sure to turn OFF the auto-update firmware setting (default setting was to ON) and resolving to never again initiate a router firmware update via the iOS app's Admin panel, as others have also suggested. Since doing this, everything appears to have been working normally in terms of Internet connectivity and access to full Admin page via wired PC, as well as the more-limited Admin panel on iOS app via WiFi.
Although those steps resolved my problem, it is still disappointing that Netgear did not proactively note this was a possibility before proceeding with the upgrade. Also, that it is, apparently, not possible for me to view my earlier backup file's settings in order to confirm that I've correctly set all of my router's settings manually to match the way that I had it configured before.
I would suggest that Netgear disable the ability to update firmware via WiFi app (restricting firmware updates to be initiated from a wired PC only) or, at the least, include a warning that starting an update via WiFi app can lead to inability to access router's Admin page from PC going forward. Also, please set the default setting for auto firmware updates to OFF so that a user must opt-in for auto-updates or manually start update process when convenient for user to do so...
Thanks to all for your suggestions & attempts to help!
Rocket45
jzcurro wrote:
After upgrading to firmware V1.0.4.122 on R6400v2, I can no longer manage the switch via the admin console via the url on any web browser.
By "switch" do you mean your R6400v2 router?
Is this with a wired or wifi connection?
What happens when you try to access the browser graphical user interface (GUI)? Any messages?
Someone else had a similar issue and I was inquiring as to whether netgear has released a fix for this or not.
Where did you read that? Hard to know what their issue was without seeing what they wrote.
It might help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
Yes... The router...
However, I was successfully able to reset to factory and upgrade to v1.0.4.126 and this has fixed the admin gui login issue. In one of the previous threads it states that this .122 firmware disables or stops listening on port 80 and 443. This seems to be the root of the issue. One thing to note is that if you just have the router (R6400v2) check for firmware update, it will not find a newer one. The .126 version has to be downloaded and uploaded and installed to the router after factory reset. Once you do the factory reset the gui will work for one saved change. So you must update the firmware immediately otherwise you will have to factory reset again.
Thanks everyone for your help and dialogue on this.....