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tcarriere's avatar
tcarriere
Follower
Sep 19, 2022

R6700v3 power off and on and lost connection names

Powered off router R6700v3 and back on and my wan connections do not appear. Used nighthawk for test connection and excellent results. Do I have to press reset and reconfigure? I updated nighthawk and router firmware.

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Sep 19, 2022
    tcarriere wrote:
    Powered off router R6700v3 and back on and my wan connections do not appear.

    Connections do not appear where?

     

    A more detailed description of what you are doing and what goes wrong might help.

     

    What firmware version do you have on the device?

    A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

    It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

    The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.