NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
tanfoo
Feb 09, 2023Aspirant
r6700v3
Recently bought R6700v3 open box still in original package, it also looks unused still with plastic wrap. It had been registered in 2019 but Netgear registered it into my account with no problem. ...
tanfoo
Feb 12, 2023Aspirant
I have tried to reset the router several times with the reset button. the router turns off and then reboots. But when I enter the username and password the Router Password Recovery screen appears and i don't know the answers. So I haven't been able to get to the basic screen.
- michaelkenwardFeb 13, 2023Guru - Experienced User
tanfoo wrote:
I have tried to reset the router several times with the reset button. the router turns off and then reboots.
How are you accessing the router?
You mentioned an iPhone, but that is not the best way to access the device. It is best done with a browser and a wired connection.
How do I log in to my NETGEAR wireless router? | Answer | NETGEAR Support
But when I enter the username and password the Router Password Recovery screen appears and i don't know the answers.If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.