Hi guys,

To start off, best wishes for 2021! Internet wise my year started with a bit of downer.

Usually, I check my R6800 router once in a while for updates and on Friday I saw that there was a firmware update (V1.20.76_1.0.1). After downloading it I, unfortunately, noticed some issues that I didn't have before installing the update.

-Firstly I got a notification that there was a time zone difference between my router and another device. Eventually, I fixed this but I mention it because it might be related to the second problem:

-The internet connection to all devices (wired and wireless) drops approximately every hour. The light on the router glows amber for a minute and then the connection is reestablished. This affects all the devices that are connected to the router: Internet on PC is down for a minute but also on my Apple TV (wired connection) when I'm watching a youtube clip for example. Devices that are connected through Wi-Fi like my iPhone have the same issue.

Set-up wise the router is connected to a modem and the modem doesn't have a connection problem. Plugged in my PC to the ethernet port to check and there are no drops. As my modem has so-so Wifi and only 3 ports I need to use a router to connect more devices.

As I didn't have this issue prior to the firmware update I was wondering if anyone has encountered the same issue. Everything worked perfectly before the update and I had no issues related to the connection dropping temporarily.

And can anyone suggest a fix that doesn't involve a reset? Already tried turning the modem and router off and rebooting them but to no avail. Was hoping that a change in the settings might do the trick so all suggestions are welcome!

Cheers!

Forum Discussion

R6800 connection dropping every hour after Firmware V1.20.76_1.0.1 update