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Forum Discussion
R6800 password recovery
Hi, i i have netgear R6800 and i lost my admin password. When i try password recovery and type serial number and then answer two questions it gives me error that the answers are wrong. I don't want...
mateusz55523 wrote:
When i try password recovery and type serial number and then answer two questions it gives me error that the answers are wrong.
If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support