NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
R6850 — AC2000 Smart WiFi Router Wi-Fi 5 Dual Band Gigabit
im getting the following popup "'this netgear device is already registered with another account". What should I do? Thanks
Retired_Member wrote:
im getting the following popup "'this netgear device is already registered with another account".
What are you doing when you see this message?
- Nothing. Its just a popup without any further options.
But when does it happen?
When you login to the #browser graphical user interface (GUI)? On an app? When you turn on the PC? Open a browser?
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.