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Forum Discussion

Maloha's avatar
Maloha
Star
Oct 13, 2016
Solved

R6900 Nighthawk AC1900 - 5ghz drops every day

Hi,   I have the Costco router AC1900 R6900. Setup was smooth, however, the 5ghz network drops every day and I have to reboot the router. The network is visible, just won't connect without a reboot...
5ghz network drops
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Jul 28, 2017

    Hi Guppy,

     

    Try to reset the router to factory default. If same thing, I would suggest contacting support team.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Oct 14, 2016

Hi Maloha,

 

1. What is the firmware version of the router?

2. Have you tried to reset the router to factory default and reconfigure?

 

JamesGL
Community Team

  • Maloha's avatar
    Maloha
    Star
    Oct 14, 2016

    Hi James,

     

    Firmware Version
    V1.0.0.4_1.0.10

     

    Which I understand is the latest version.

     

    Via a chat session with support we reset everything back to factory defaults. It miraculously started working for 3 days before doing any reflashing, then the same problem resurfaced. My devices see the network, but I get "incorrect password" and "cannot connect to this network". When I reboot, it connects. 

     

     

    • Maloha's avatar
      Maloha
      Star
      Oct 15, 2016

      As an update, I bought a 2nd R6900 yesterday and installed it this morinng. I'm having the EXACT same issue - I have to reboot the router in order to connect to the 5ghz network.

       

      If I disconnect all devices from 5G, they will not reconnect without a reboot. I get a "wrong password" or "cannot connect to this nework" errors.  If I leave one device connected, the network stays available. 

       

      For now, I'm going to keep the 2nd router, return the first Netgear, and live with the reboot situation. I even bought a Linksys 1900ac to try it out - the network stayed available without dropping, but the connection speeds were awful so I returned it.