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Solved
R6900 Nighthawk AC1900 - 5ghz drops every day
Hi, I have the Costco router AC1900 R6900. Setup was smooth, however, the 5ghz network drops every day and I have to reboot the router. The network is visible, just won't connect without a reboot...
Hi Guppy,
Try to reset the router to factory default. If same thing, I would suggest contacting support team.
Hi James,
Firmware Version
V1.0.0.4_1.0.10
Which I understand is the latest version.
Via a chat session with support we reset everything back to factory defaults. It miraculously started working for 3 days before doing any reflashing, then the same problem resurfaced. My devices see the network, but I get "incorrect password" and "cannot connect to this network". When I reboot, it connects.
As an update, I bought a 2nd R6900 yesterday and installed it this morinng. I'm having the EXACT same issue - I have to reboot the router in order to connect to the 5ghz network.
If I disconnect all devices from 5G, they will not reconnect without a reboot. I get a "wrong password" or "cannot connect to this nework" errors. If I leave one device connected, the network stays available.
For now, I'm going to keep the 2nd router, return the first Netgear, and live with the reboot situation. I even bought a Linksys 1900ac to try it out - the network stayed available without dropping, but the connection speeds were awful so I returned it.
Hi Maloha,
Can you try to load the previous firmware then check if the same problem. Reset after loading the firmware.
http://kb.netgear.com/app/answers/detail/a_id/29920?cid=wmt_netgear_organic
JamesGL
Community Team