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Forum Discussion

Maloha's avatar
Maloha
Star
Oct 13, 2016
Solved

R6900 Nighthawk AC1900 - 5ghz drops every day

Hi,   I have the Costco router AC1900 R6900. Setup was smooth, however, the 5ghz network drops every day and I have to reboot the router. The network is visible, just won't connect without a reboot...
5ghz network drops
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Jul 28, 2017

    Hi Guppy,

     

    Try to reset the router to factory default. If same thing, I would suggest contacting support team.

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Dec 07, 2016

You can always make a follow-up on your open case with support even if it auto-closed.

jbaker04's avatar
jbaker04
Initiate
Jan 03, 2017

I too have the Costco Router.  Had 1st for 18 months with no issues.  Then randon drops on 5G, devices won't connect, passwords won't work, etc.  Can't get a netgear rep w/o per pay service (free phone support for only 90 days).  Finally got another router from Costco.  Set up and exact same problem.  On phone with Netgear for 60 minutes listening to music (system says all reps are busy).  I get frustrated and hang up.

 

I next decide to try changing the 5GHz channel.  Go from 157 (I think) to 161.  Same problem.  Change to 36 and bingo, 5GHz connects with most all devices.  No disconnects arter 24 hours.  Will keep checking, but may have found answer. 

 

Not sure if related, but when devices scan, I'm finding a lot of netgear routers in my area; most with both 2.4 and 5GHz signals. 

 

I wish Netgear would mention channel changes in start up guide as a way to optimize signal if connections drop or failure to recognize occurs. 

 

Hope this helps. 

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Jan 03, 2017
    jbaker04 wrote:

     

    Not sure if related, but when devices scan, I'm finding a lot of netgear routers in my area; most with both 2.4 and 5GHz signals. 

     

     

    I suspect seeing a lot of 5 Ghz signals (Netgear or not) is relevant, especially when changing the channel improved performance.

     

    jbaker04 wrote:

     

    I wish Netgear would mention channel changes in start up guide as a way to optimize signal if connections drop or failure to recognize occurs. 

     

    It's not in the troubleshooting section of the user manual for your router either.  It is a surprising omission.